Troubleshooting the Upload Process

If a match between your video and data files is not found, the wrong flight data file may have been imported for the video. The processed video data will simply be ready for the right video, whenever it is uploaded. Drag and drop additional flight data files from the same date to find a match.

Video files that have been edited in any way prior to upload will not match correctly with the associated data. Please do not edit files prior to uploading them. Editing functionality is coming in a future release.

Changing the name of video and data files can also prevent the matching process from working correctly. Please import files without changing the names or appending file types to the file name.

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